Your Privacy at Raze Bet Casino

At Raze Bet Casino, we collect the details we need to open and run your account safely, process payments, meet legal duties, and keep gameplay secure. We keep this summary practical, so you can see the categories at a glance.

• Account data: email address, full name, residential address, date of birth, username, and contact details.
• KYC data: government-issued ID, proof of address, and sometimes a selfie or live verification check to confirm identity.
• Payment data: deposit and withdrawal details are processed through PCI-DSS-compliant payment partners; we do not store full card data ourselves unless a processor token is required.
• Gameplay data: bets placed, game sessions, bonus use, outcomes, limits, and responsible gaming settings.
• Device data: IP address, browser type, operating system, app version, cookies, and device or browser fingerprinting signals used for security.
• Marketing preferences: whether you want emails, SMS, push notifications, or bonus updates from us.

We collect some of this directly from you, and some automatically when you use our site or contact support.

We collect personal data for specific operational and legal reasons, not just because it is available. Our goal is to keep your account working smoothly while meeting licensing and compliance standards.

• KYC and AML compliance: we verify identity and source checks where required under our licence and anti-money laundering rules.
• Fraud and bonus abuse prevention: we monitor suspicious logins, duplicate accounts, payment risk, and promotion misuse.
• Personalized recommendations: we may use gameplay history to surface relevant games, offers, or betting content that fit your preferences.
• Transactional messages: we send account alerts, deposit confirmations, withdrawal updates, password resets, and security notices.
• Service reliability and security: we use technical data to prevent attacks, fix errors, improve performance, and protect your sessions.
• Legal record-keeping: some records must be retained for audit, dispute handling, safer gambling duties, and financial reporting.

That means when you see verification steps or extra checks, they are usually tied to security, licensing, or payment protection.

If you are covered by GDPR or similar privacy laws, you have clear rights over your personal data. We aim to make those rights easy to use inside your account and through direct support.

• Access: you can request a copy of the personal data we hold about you.
• Rectification: you can ask us to correct inaccurate or incomplete details.
• Erasure: you can request deletion of your data, although some records may still need to be kept where AML, fraud, tax, or dispute rules apply.
• Portability: you can request a machine-readable export of eligible personal data.
• Restriction: you can ask us to limit how certain data is processed in specific cases.
• Objection to marketing: you can opt out of promotional messages at any time.
• Withdraw consent: where processing relies on consent, you can withdraw it without affecting earlier lawful use.

You can submit most privacy requests through your account dashboard or by contacting privacy@weplayego.com. We may ask you to verify your identity before we act on a request, so we do not release data to the wrong person.

We keep personal data only as long as there is a valid business or legal reason to do so. For verified account records, the retention period linked to AML and licensing rules is typically 5–7 years after account closure, depending on the rule that applies. Some technical logs may be kept for shorter periods, while dispute or chargeback records can remain longer if needed.

We also use cookies and similar tools to run our services and improve your experience.

• Necessary cookies: login sessions, security, payments, and core site functions.
• Preference cookies: language, interface, and remembered settings.
• Analytics cookies: traffic measurement, performance monitoring, and product improvement.
• Marketing cookies: campaign measurement and more relevant promotions, where permitted.

You can manage non-essential cookies through our cookie banner. For any privacy question, contact privacy@weplayego.com or reach out through our support team.

This is a plain-language summary. The full policy is in your account settings.